The first conference of the year (for me) was the CMS Quality Conference. The event took place on February 25-27th in Baltimore MD. I had heard about this conference for a number of years from a friend of mine who works for the Quality Improvement Organization in...
A mentor once told me if you have a complaint share it but come to the table with a recommendation on how you would solve the problem. If you go to a restaurant and don’t have a good experience, most people ask to talk to a manger to share their frustration and...
Healthcare is fast entering what could be called the ‘Age of Engagement’ — an era intended to transform the patient-doctor relationship while also re-writing the rules on how to successfully run a medical practice. In this post, I speak to people, patients,...