One of the most important things nurse case managers can do when working with patients and their families is to help them set realistic expectations of the healthcare system. Before people enter the healthcare system, they think it is organized and coordinated and...
One of the lessons I learned over time is that my role as a case manager is to work myself out of a job by educating and empowering my patients to advocate for themselves. Doing this reinforces that when people have the tools they need, they are resilient and able to...
