One of the most important things nurse case managers can do when working with patients and their families is to help them set realistic expectations of the healthcare system. Before people enter the healthcare system, they think it is organized and coordinated and...
Caregivers face emotional and physical demands that strain even the strongest person. In her new book, Caregiver a Role We Least Expected—Tips and Tidbits to Help in Your Role, Peggy Rossi, a friend and colleague from LinkedIn, shares information to help caregivers...
Storytelling is one way to educate. Stories allow us to see things in a new light and help us understand how we relate to the situation. Storytelling can help someone see things differently and develop ways to handle a challenge. In this post, I share some of the...
Last week, I shared a story titled When the System Works It Works Well. A comment from a reader made me rethink this story and see a different perspective that I had not considered. I wanted to share it with you as it was an important realization that we must remember...
Many good outcomes happen in healthcare. In this post, I want to share an example that shows when the system works, it works well. I had such a case a few years ago where I was asked to work with a man who hurt his back while working as a pipefitter in Jacksonville,...
