The healthcare industry has made substantial gains over the past ten years with the implementation of technology and the realization that consumers are the most important members of the healthcare team. Today, most hospital systems and physician practices have...
Sy Simms coined the phrase, An Educated Consumer is Our Best Customer. Today this is true not only in the retail industry but also in healthcare. Because quality, safety, and value are tied to hospital and physician reimbursement rates, patients have a great deal of...
Last week I was invited to attend a patient reunion at HealthSouth Rehabilitation Hospital in Sunrise Florida. I was a patient at HealthSouth after I completed chemotherapy to treat the Brain Tumor I was diagnosed with in November 2014. Once the course of chemotherapy...
Today consumers are being asked to take a more active role in their health and healthcare. But to be effective, they need help to understand how the system works and what their role is in the complex world of healthcare. If we are honest, most of us don’t worry...
As many of us know, life is full of detours. A detour is defined as a long or roundabout route taken to avoid something or to visit somewhere along the way. As with driving, a detour can cause frustration, angst, and anxiety so learning how to work through a...
