While driving down 95 last week, I noted a billboard advertising Care on Demand from a large hospital system in South Florida. I wondered what the services were about so when I got home, I looked it up online.

Care on Demand is a program where people can be seen on demand over the internet by a doctor or nurse practitioner. The cost of a visit is $59.00 for a primary care visit and $99.00 with a psychologist or $129.00 for a psychiatrist. All you do is download the app onto your phone and choose a service and a provider and begin talking. It is a convenient system and a way to allow people to access medical/behavioral healthcare 24/7.

I did not download the app as the program is run by a healthcare system that I am not associated. But it made we think, would I want to receive care this way? Is this the wave of the future? Are people prepared for this type of technology? Is it safe?

Then I thought back to a recent visit with my Primary Care doctor for my annual physical. After registering, I was taken to the triage nurse where my blood pressure, pulse, and weight were taken. The nurse did not give me the results but talked mostly about her mother’s upcoming visit. After she finished with me, she told me to wait in the waiting room for another nurse to call me to see the doctor.  I waited for about 20 minutes to be called in to see the doctor. Once in the room, I waited another 10-15 minutes for the doctor to come into the room. She finally came in and asked me how I was. She then re-took my blood pressure as she said it was high at 145/80. The second reading came down, but it was still elevated. 130/80. She said that she wanted me to take it at home and if it continued to be high, she would start me on some medication.

She sat down and looked for my record on the computer and asked me how I was doing and if I had anything to ask her. I told her I needed a script for my mammogram. She looked up to see when my last mammogram was and said to me that it was over a year and I was due for another one. She said she would put the order in and I could make the appointment at the desk when I checked out. I asked about a pap test as that was also due. The doctor asked me how old I was. I told her 64. She said that I did not need to get them anymore as all my pap test have been normal and the new guideline say that if Pap test have been normal those over 60 do not need to get them any longer! This was a surprise to me – and it made me feel old.

She reviewed my lab work and noted my cholesterol was high and ordered medication.  She asked me if I had gotten the flu shot and the pneumonia vaccine and I told her yes. She said me she wanted to see me in 3 months to re-check my cholesterol and blood pressure. I left the office feeling I got what I went there for….but felt something was missing.

As I was waiting for my husband to pick me up, I thought about the billboard for Care on Demand. I felt that the visit I just had could have been done virtually as it was a very routine exam. Did I really need to be in the same room as the doctor? There was no exam done so what was the purpose of being in the room with the doctor vs. being at home on my computer.  The doctor did not examine me – she just looked things up on the computer and wrote for the test to be done and ordered medication for high cholesterol.

It made me sad as I always expect more. I expect the doctor to get to know me, to care about me and to help me address health challenges, so we prevent problems from occurring. That is what I read is supposed to be happening.

So maybe I will look into Care on Demand. It would be more convenient for me. I know that the key to on-demand care is to be prepared going into an appointment. Have a list of questions for the doctor so you can get what you need. I realize that this puts more responsibility on me as the patient and makes me more accountable for my health and healthcare.  Something to think about for sure.

Have you received Care on Demand? If you, what was your experience? Did you feel ‘taken care of’? Were your questions/problems resolved? What was your experience? Please put a note in the message box as I am curious how this new technology is working.

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