Today our world seems like it is upside down. Our news and social medical feeds reinforce this every day. Yet, I see a call for kindness, to treat others how we want to be treated and to help each other in times of trouble. This is a time for all of us to be kind! 

I shared this message a few months ago, but it bears repeating today, so I am resharing it.

I was talking to my nephew over the weekend. He is a general manager at a restaurant in Philadelphia. He is responsible for hiring staff and overseeing the restaurant’s day-to-day operations as part of his role. We were talking about how hard it is to hire and retain staff. As we talked, I asked him what trait he looks for in a person that lets him know the person would be a good hire. His response was Kindness. He said that as he interviews a person, he looks for examples of Kindness as that is the one thing he can’t teach someone.

This holds for all roles but rings true, especially in healthcare. Kindness is a fundamental trait that each of us needs to possess to do our jobs well.

People come to us when they are most vulnerable. Having a caring person who is kind, empathetic, and takes the time to listen is a basic expectation that we all have when we move through the healthcare system.

Today all of us in healthcare are feeling the stress of living and working with COVID. I know most are stressed to the max. As you go through your day – keep this message in mind and – Be Kind to each other and the people who come to us for care.

Being kind is a responsibility we all have every day to all we encounter! 

So Be Kind!

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