I was talking to my nephew over the weekend. He is a general manager at a restaurant in Philadelphia. As part of his role, he is responsible for hiring staff and overseeing the restaurant’s day-to-day operations. We were talking about how hard it is to hire and retain staff. As we talked, I asked him what trait he looks for in a person that lets him know the person would be a good hire. His response was Kindness. He said that as he interviews a person, he looks for examples of Kindness as that is the one thing, he can’t teach someone.

I think this holds for all roles but rings true to me, especially in the world of healthcare. Kindness is a fundamental trait that each of us needs to possess to do our jobs well.

People come to us when they are most vulnerable. Having a caring person who is kind, empathetic, and takes the time to listen is a basic expectation that we all have when we move through the healthcare system.

Today all of us in healthcare are feeling the stress of living and working with COVID. I know most are stressed to the max. As you go through your day – keep this message in mind and – Be Kind to each other as well as the people who come to us for care.

Best, Anne

 

Subscribe To Our Newsletter

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!

Pin It on Pinterest

Share This