I was talking to my nephew over the weekend. He is a general manager at a restaurant in Philadelphia. As part of his role, he is responsible for hiring staff and overseeing the restaurant’s day-to-day operations. We were talking about how hard it is to hire and retain staff. As we talked, I asked him what trait he looks for in a person that lets him know the person would be a good hire. His response was Kindness. He said that as he interviews a person, he looks for examples of Kindness as that is the one thing, he can’t teach someone.

I think this holds for all roles but rings true to me, especially in the world of healthcare. Kindness is a fundamental trait that each of us needs to possess to do our jobs well.

People come to us when they are most vulnerable. Having a caring person who is kind, empathetic, and takes the time to listen is a basic expectation that we all have when we move through the healthcare system.

Today all of us in healthcare are feeling the stress of living and working with COVID. I know most are stressed to the max. As you go through your day – keep this message in mind and – Be Kind to each other as well as the people who come to us for care.

Best, Anne


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