We have all been there–one minute you’re fine, and the next, you’re not. In my case, my disruption came in the form of a serious medical issue that interrupted my life completely. In this week’s posting, I want to talk about the experience that has changed me. I will also share some of the tips and resources that helped during some of my darkest times dealing with brain cancer.
I have always been a very active person, and I have always kept myself healthy. I have had many wonderful experiences both personally and professionally throughout my life and probably took my good fortune for granted, as most of us do until there is an event that changes our lives.
As a nurse, I have had the opportunity and privilege to work with professionals in a team setting, in which we provided quality care to patients. I, however, never really tested our health care system personally. I always knew problems existed, but it wasn’t until late November of 2014 that I had the opportunity to experience it all firsthand.
On November 24, 2014, I was diagnosed with a central nervous system brain tumor. The only symptom I had prior to diagnosis was blurry vision, which I attributed to new glasses I had gotten recently. I went to my ophthalmologist to address this, and the doctor assured me the glasses were fine and I probably just needed to get used to them. Leaving the appointment, though, I hit the curb with my car. As a result, I got a flat tire and called my husband as I was unable to drive the car. When he arrived, he said I looked confused and was not acting like myself, so he took me to the hospital. Hours later, a CAT scan revealed the tumor in my brain.
This diagnosis thrust me into the complex world of health care. I was admitted to a small community hospital where I received various tests to determine if the brain tumor was the primary site, or if it had metastasized. I was lucky, or as lucky as you can be with a brain tumor, that all of the tests were negative and the brain was the primary site.
After the testing was completed, the neurosurgeon recommended I go to another neurosurgeon at the University of Miami for further treatment. This was a relief, as I did not want to receive care for such a serious condition at such a small hospital but preferred an academic setting. But getting an appointment with a specialist at a large teaching hospital is not easy. One of my colleagues called a few people and was able to secure an appointment the next day with the neurosurgeon. I was evaluated by the neurosurgeon and admitted to the hospital for a biopsy. We learned that the tumor was inoperable so chemotherapy was going to be the course of treatment. I was seen by an expert team coordinated by the Neurosurgeon. The hematologist/oncologist I was referred to me was a specialist in this type of tumor. He was able to see me right away and begin treatment. I truly believe that the expedited care I received from this expert team saved my life.
As most of the early days of my journey are blurry to me, I turned to my husband for information. He pointed to four large binders that he built that detailed my course of care. Having a system to keep track of the medical records and all of the professionals who treated me was critical. The binders also contained business cards with information for important contacts that he communicated with along the way. The information in the binder detailed the dates when we saw the various physicians/providers, what they said and what the treatment plan was. The binders went with us to every appointment so that if there were questions we could produce a discharge summary, doctor’s notes, or my husband’s notes on the visit to help clarify the plan of care.
It is important to keep in mind that, as a patient with a serious medical condition, you are the only constant in your care, so having a way to maintain the history and the course of care is critical. The plan of care can become confused as new players enter the picture.
Another tool that helped in unanticipated ways was our cell phones. My husband showed me a few of the videos he took when I was having trouble communicating. The videos and the documentation in the binders were eye-opening to me, as they showed how sick I was and how lucky I am to have come as far as I have in a few months. He also used these videos to explain to the medical team what he was seeing at home and how my personality changed as a result of the tumor.
I attribute my recovery to the medical team, nurses, and pharmacists at Sylvester Cancer Hospital at the University of Miami. Because of their expertise and close supervision, I am here today. And though my husband’s love, patience, and support, I have been safe and cared for. I had several friends who assisted us and untangled many of the roadblocks that often hinder care. I also had a very good support system made up of family and friends, who prayed for me and kept in touch, providing intangible support in times of isolation. Having an advocate when you enter the hospital is very important. The advocate can be a significant other, a family member, a friend, or a professional.
Today, there are professionals such as nurse case managers and professional patient advocates with whom you can contract with privately to help you and your family navigate the complex health care system. These professionals can be a godsend for the family and the patient during a difficult and confusing time.
In the midst of overwhelming and complex treatments and developments, communication can be difficult. To help with keeping friends and family updated, my husband set up a Caring Bridge website. This is a free service where people can set up individual sites to update others on the progress or challenges a loved one is facing. Family and friends can leave comments and well wishes. The site was a help for my husband; it alleviated the stress of making repeated phone calls with updates. After each doctor’s appointment and hospitalization, my husband would update the site. I gained comfort in reading the comments, as they showed the support I had behind me. It was very uplifting.
My husband was able to take off from work and visit with me daily, sometimes twice a day at the hospital. This was a blessing. Due to the type of chemotherapy, I admitted to the hospital every two weeks usually for 5 to 7 days at a time. His presence and assistance carried me through a very challenging time. He was a help to me when the nurses were busy and I needed a cup of ice or a soda. Since he was the only relative in the area, I depended on him for everything.
In order to ensure a similar type of support system, it is important to plan. Families that have other members in the same area need to make a visitation schedule to make the most of the patient’s time and to provide support to the primary caregiver. If possible, find out when the medical team visits so that someone can be there to assist in receiving updates and asking questions that clarify the course of care. Have a list of questions ready so you are prepared for the team. Another way to handle questions or problems that needs to be addressed is to ask the nurse to set up a family conference so issues can be resolved. This is a common practice in most hospitals today, so don’t be afraid to ask.
I also recommend that you share with the health care providers on your team some information about who you are. Tell them the type of work you do or did; tell them about your family, and some details about your personal life. All of these details remind them that you are not just a patient – but a person as well. While patients are very important and should be viewed as the center of the care team, many health care professionals may become desensitized as they see so many cases and sometimes forget to consider the uniqueness of each patient. Telling the nurses, doctors and, other members of your team about yourself can change their perspective. Revealing this information reminds them that you are an individual; you have people in your life who love you depend on you, and want you to get better. So many times, patients lose their identity in the nonstop pace of our complex health care system. Bring in photos of your family and friends so that the health care team is reminded of the person behind the patient.
After the third course of chemotherapy, I had an MRI done which showed that the tumor was gone: I had not expected to hear this when I went to my appointment with the Hematologist/Oncologists. I had thought the doctor would tell us the tumor shrunk, grew, or was the same and he would give us details on the course of care. We were shocked and grateful for this news as it meant the chemotherapy was working. The plan was to continue to course.
As part of a teaching hospital, rounds are made by a large team of professionals. The team on the unit where I was a patient was made up of the attending physician, residents, interns, medical students, a nurse practitioner, and the pharmacists. The people on the team changed at different times during the month, so as a patient you are constantly meeting new people. Again, the burden of keeping the team up to date falls to the patient and their support system so having that binder handy can help. For us, referring to the binder about various treatments, medications, and plan of care helped us avoid medical errors and showed the team that we were engaged in my care and could clarify issues they could not find in the current record.
On week five, the team visited me on daily rounds and checked my reflexes as part of their examination. On exam, it was found I could not flex my feet which meant I had foot drop in both legs. This was a sudden change that had occurred overnight. This made walking difficult to the point that I needed assistance to get up out of bed. As a result of this change, the attending ordered one of the drugs that was part of the protocol (Vincristine) be stopped as it could cause nerve damage. In addition, I was seen by a physical therapist who ordered a rollator walker for me. I received this in the hospital and was able to use it to walk for short distances with someone with me as I was very weak.
I finished my six chemo treatments at the end of February as an inpatient. My Hematologist wanted me to have two additional treatments for ‘insurance’. These treatments were able to be done as an outpatient as it was a single drug. This was a great relief as I was really tired of being in the hospital, but it was a lot of work for my husband. Once I was discharged, I had trouble using the walker due to weakness and had a few falls. As a result, my husband had to be with me whenever I used the walker so he could catch me if I started to go down. It was a very scary time as I was afraid that I would fall and break my hip or another body part.
On my follow-up visit, I asked the doctor if I could go to Physical Therapy and he agreed. I went to a facility near my home as an outpatient and learned the reason for the inability to walk was due to muscle weakness. They gave me exercises that would help me start to build up my muscles but I was advised not to use the walker as I was a high risk for a fall. As I still had chemotherapy as an outpatient to be done, the progress was slow, but it was good to be doing something to improve my condition.
As I was unable to walk I had to have help transferring from the bed to a chair, assistance with going to the bathroom, and getting a shower. My husband did all of this as well as cook our meals, do the laundry and transport me to doctor’s appointments as they came up. He really did everything for me which ensured that I was safe. As a result of the chemotherapy, I had a poor appetite and did a great deal of sleeping. Many people shared ideas to help with my nutrition. They suggested protein shakes and other types of food that would build my immune system as well as provide the nutrition I needed to heal. This was helpful and I tried my best to eat and drink fluids. It was hard as I had no appetite so at times I felt I had to force myself.
Early after my discharge, my husband asked me; should you have really gone home with all of these problems? When I thought about it, I should not have come home as it was not safe, but no one in the hospital did an assessment or asked me if I felt safe. I wanted to come home also, so I did not push the fact that I would be difficult to care for. We were very lucky that nothing happened to me during this time as any injury would have set me back. My husband was an excellent caregiver and never left me alone but having a case manager or social worker evaluate me prior to discharge would have been a safer course of action. If you are ever in this situation, ask your nurse or doctor for an evaluation by a case manager or discharge planner. This is important as they can help with resources such as home care or equipment that could be set up before you leave so your transition home is safe.
In early April I had finished the additional chemotherapy and went to see the Hematologist. Prior to the visit, I had an MRI done that showed I remained tumor-free. As the doctor examined me, he said that he wanted me to go into inpatient rehabilitation as it would be more aggressive and I was very debilitated and weak. He wanted me to go to rehabilitation at the University of Miami, but we could not get an appointment with the Rehabilitation doctor till mid-May and I wanted to start the process as soon as possible. I also wanted to go to the facility nearer to my home. The facility I was going to as an outpatient did have an inpatient hospital where I knew I would get excellent care. I went to see the Rehabilitation physician there and was able to be admitted right away. The doctor explained I would be in for a two-week stay as that is what the insurance usually approved. He said they would monitor my progress and if I needed more inpatient treatment, they would see if it was approved by the insurance company.
Looking back, going into inpatient rehabilitation was the best thing I could have done. I had physical and occupational therapy twice a day, cognitive therapy once a day as well as pool therapy. The therapists were excellent and came up with creative ideas that allowed me to build my confidence and walk safely. They also explained things to me that I did not understand why I was having trouble walking and gave me exercises to build up my muscles and balance.
Through the therapy team’s guidance, I improved physically and mentally. I found strength from my faith, support from friends and family, and from the other patients who were at the rehabilitation hospital and worked alongside me. Many were older and many had serious problems. Their hard work and progress made me see that through therapy I could also improve. I learned that the cause of my inability to walk was the result of peripheral neuropathy and nerve damage from the chemotherapy. I am told that this should resolve, but it is a very slow process. After the two weeks, I was discharged from the inpatient hospital and readmitted to outpatient therapy as there was still a lot of work to do. This time when I came home, I was more independent and could do more of the activities of daily living with minimal help. I still needed assistance but I was feeling more confident as I continued to improve.
Another important member of my team was the psychologists/psychiatrist. When life changes and the future is not clear having someone to talk to is important for both the patient and the caregiver. I had two consultations (one in the cancer hospital and one in a rehabilitation hospital) with the psychiatric team. To be honest, I was having some doubts about how my life would be if my legs did not improve or the tumors returned, and having someone to talk to was important. They could not give me any answers, but knowing that what I was going through was normal was important.
Currently, I am able to walk with a walker and transfer independently. This has been a big confidence booster for both me and my husband as it means he can leave me alone for short periods of time. This progress has allowed him to go back to work and do other things that he could not do as I was not able to be alone. I still cannot work or drive so I find things to do at home that occupy my time. This Blog was born out of the need to share my experience while providing ideas and recommendations that could help others to navigate the healthcare system safely.
Next week, I will detail the various healthcare professionals who cared for me and were there to assist me in every way. It is helpful to understand each professional’s role and how and when to access them.
If you have comments or questions, feel free to leave them in the comment box. If you want to talk to me please email me and we can set up a time to talk or you can reach me via email at [email protected].
Thanks for visiting Nurse Advocate and have a good week!
To summarize, here is information and a link to some of the tools and resources mentioned in this week’s blog:
Binders: You can go to any office supply store to purchase a binder. If there are multiple hospitalizations, have a binder for each hospitalization or separate by date. The binder can fill up quickly so buy a large one as they are easier to go through to find information. You may also want to buy dividers if the person is being seen by multiple providers. You can get inserts to hold x-ray discs so they remain with the appropriate doctor’s visit. Keep in mind that you are entitled to these records. You may need to pay something for copies and sign a consent form to release information, but having them will be important as you move through the continuum of care.
Asking Questions: Clarifying the plan of care: As the patient and caregiver, don’t be afraid to ask any question. Many times it may be overwhelming to ask questions to doctors or other staff members who are busy or you may feel intimidated. DON’T….they are in place to care for you and your questions, concerns are important for them to address. I do recommend that you take the time to formulate your questions in advance of seeing them so that you are organized. Try and find out when the doctor will visit you. If you are in a teaching hospital, the team usually makes rounds at a set time. Ask the nurse or the resident what time the team will be making rounds. If you are in a community hospital call the doctor’s office and find out what time he is expected at the hospital. In my
experience the floor nurses usually don’t know this as their times change according to the office hours and workflow.
If you want to look things up on the internet, ask for websites that would be good to visit. There is a lot of information on the internet and a good deal of it might not pertain to you or maybe accurate.
Ask the nurse, doctors, or case managers for some sites that they recommend you to visit. They are probably utilizing the same websites, as they are reliable, help them understand your diagnosis, and explain treatment options and tools. If you don’t understand the information, print it off so you can bring it to your visit. Also, ask the doctors or nurses for information on your condition. They may have printed information ready that will save you the time.
Caring Bridge: A Communication Tool: this site allows you to set up your own website to make posts on your plan of care, progress, or lack of progress. This helps to communicate information to a number of people at one time and allows well-wishers to communicate with the patient/family. Here is the link www.caringbridge.org
Powerful blogpost, Anne, and thank you for encouraging people in all the ways that you did. With family members at different ends of the country, many calls I've received as an RN Patient Advocate have been from distant relatives that couldn't be at the side of their parent or loved one…as your husband has been for you. I wish you a restorative rehabilitation Anne, and in the meantime, I'll look forward to reading your blogs!
Anne – so happy to see you blogging and sharing your story, your incredible road to recovery, and the lessons we can all – patients and advocates alike – learn from your experience. I look forward to seeing additional posts.
So glad to hear you are doing better. I am ashamed that you did not have a case manager evaluate you prior to discharge; of course that is a violation of the Conditions of Participation as it was clear that you required a formal discharge planning assessment.
Anne, your mention of the nurse who asked what your goals were for the day rang so true through these ears. This past May this nurse was hospitalized, also, and had surgery. The nurse came in every shift and introduced herself to establish MY goals for the shift and I have to tell you I was amazed. I was empowered and I think day by day, I recovered faster! I've heard of this trend but when I saw it in operation shift and shift out it was truly amazing and I felt like I had more say in my care than I ever have before ( I' m kind of a frequent flyer in healthcare, not that I like to brag about that but that's just the way it is.)! Annie Nowlin AND comprehensively written
Hi Anne, thank you for sharing your story and as a nurse and patient your wisdoms are many. There is so much here. I think every patient should have an advocate. I especially appreciate your comments about making yourself known to your nurses and doctors. It is an interesting and I think powerful way to empower yourself and build relationships. I think that it taps into an extremely important part of healthcare as patients or as caregivers in highlighting the relationship. Each patient is a person and knowing their story can help us provide patient-centered, safe, care as well as feel the privilege we have of being their nurse or doctor or physical therapist. I'm sorry that you've had to deal with this brain tumor and treatment issues. I'm happy to hear the tumor is gone and you obviously have a lot to offer! Keep up your writing and sharing and you have a whole new community of help and support!
Anne,
Thanks so much for sharing so much of your life and story with us. We have much to learn from your journey.You write so well!
I appreciated your comments about telling staff about yourself and your goals.
So happy to hear you are doing well now.
Keep on writing, blogging and teaching us! So many will benefit from your efforts!
Also Anne,
Consider including an image or picture with your posts. Then we can share on Pinterest.
Wow, what an amazing post. It is so true that to be on the other side of the healthcare equation can be quite jarring. I appreciate the pearls of wisdom you gleaned from your experience and share here. Like being the constant in your care. Speaking to the healthcare team about who you are as a person. Boosting your confidence with the little things you are able to do again. Showing us that every single moment in our life matters. Great article, sharing!
Agreed!
Thanks Stephanie….it has been a journey…this blog has been therapeutic for me and I hope helpful to others. Really hope it gets picked up by 'the mainstream public' as well as members of the healthcare team so we can start working together.
Thanks Trisha…
Thank you…..do patients under 65 have follow conditions of participation?? or is it just for Medicare patients? I need to look that up. I was also surprised there was no case manager, it was really up to me and my husband….
Thanks Annie, yes, I see your point about healing faster…when you are part of the team and work toward your goals. It makes the process seem more real……Stay well!
Thanks Donna…..
Thanks Donna, I will work on that!
What an amazing story! I work as a Comprehensive Care Manager, and part of our job is to do assessments to determine level of care needed, ie. can that person go home, do they need rehab, home health?? Love that you mentioned binders! I was recently involved in creating binders for our clients for exactly that type of purpose. One is for medical records, and another is called My Life Plan, and has places to include everything from info needed for advance planning, including Power of Attorney, Living Will, etc. Glad you made such a great recovery. One of the reasons I love my job is because we help navigate the ultra complex health care system, providing support, coaching, resources and encouragement to our clients, families and caregivers.